Refund policy
At Pritz Fashion, we want you to love your jewellery. If something isn’t right, we’re here to help.
Return window
You can request a return or exchange within 7 days of delivery.
Eligible for return/exchange
- Item received damaged, defective or broken
- Wrong item delivered
- Item significantly different from what was shown on the website
Not eligible for return
- Earrings, for hygiene reasons, unless damaged or defective on arrival
- Items that have been worn, used, altered or damaged after delivery
- Items without original packaging, tags or accessories
- Products bought during a sale marked “Final Sale”
- Minor differences in shell colour, shape or pattern, as these are natural and vary piece to piece
How to request a return
- Email us at pritzfashion@gmail.com or WhatsApp 9990338377 within 7 days of delivery.
- Share your order number and clear photos/an unboxing video showing the issue.
- Once approved, we will arrange a pickup or share return instructions.
Refunds
- After we receive and inspect the item, we’ll confirm your refund by email.
- Approved refunds are processed within 5-7 working days to your original payment method.
- For Cash on Delivery orders, refunds are made via UPI or bank transfer. We’ll ask for your details.
- Original shipping charges are non-refundable, unless the return is due to our error.
Exchanges
If you want a different item, we’ll exchange it subject to availability. If it’s out of stock, we’ll issue a refund.
Cancellations
Orders can be cancelled before they are shipped. Contact us as soon as possible at pritzfashion@gmail.com.